We deliver to various locations within the South Lakes including:
Ambleside, Grasmere, Troutbeck, Windermere, Bowness-on-Windermere, Hawkshead, Coniston, High Wray, Far Sawrey, Cunsey
If your preferred location is not on this list, please call us on 015394 33121 and we will let you know if we can accommodate your request.
Deliveries are available from Monday to Saturday. Deliveries are normally made between 9am and 6pm although we cannot specify the time we will arrive. We are currently unable to deliver flowers on a Sunday or Bank Holidays.
To enable us to contact you regarding a problem with your order, please make sure that you have provided a valid contact telephone number. Please ensure that someone is available at the delivery address to receive the delivery. In the event of a delivery problem, if we are able to, we will try to leave the flowers with a neighbour or in a safe place, or we will leave a calling card asking the customer to contact us. To ensure a successful delivery, please ensure that the delivery address is accurate and complete. If applicable, please provide additional delivery instructions to help the delivery driver to find the recipient’s address and/or a telephone number
During adverse weather conditions (such as heavy snow, ice, flooding or high winds), our delivery teams may not be able to delivery orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.
Flower availability and substitution
All flowers are subject to seasonal availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will contact you.
Orders and Cancellations
All orders received are subject to acceptance by LilyLou’s of Ambleside and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
Changes to your order
If you wish to change your order, please call us as soon as you can on 015394 33121. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before delivery.
For peak season (Valentine’s Day and Mother’s Day), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
Cancelling your order
Orders can normally be cancelled up to 48 hours before the intended delivery date. For peak season (Valentine’s Day and Mother’s Day), we are unable to guarantee to cancel orders within 72 hours of the intended delivery date.
Customer and recipient personal information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
Please remember that we value your privacy and will never lease, rent or sell your private information.